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Posted on 4th Dec 2019
The Global Vending Guarantee | Servicing Your New Vending Machine
Vending machines have come a long way in the last 10 years. We’re starting to see more new vending technology and more customized vending machines than ever before. Despite making great strides, these advanced machines aren’t perfect and will require some maintenance from time to time. Whether you’re just starting a vending machine business or have been in the game for a long time, you’ll need to know a little bit about how to service your machines.
A lot of companies will sell you new or used vending machines and end your relationship right there, but not us. At Global Vending Group we’ll do everything we can to help you solve any issues you’re dealing with. We call this the Global Vending Guarantee. Here’s a look at the 4 levels of support we offer after you buy any type of vending machine from us.
Not every problem will need an expert vending machine technician to figure out. After your purchase, we’ll set you up with an app for managing quick and easy repairs. This app will help you run through some quick diagnostics to identify and correct any minor problems. As with most things nowadays, when you first encounter a problem, all you have to do is look to your phone.
Other Common Issues
Apps are great and can be quite convenient but you’ll encounter some situations where you need a little more detail. When we ship you a vending machine we’ll also send along both a written and video manual to help you better understand your new or used vending machine. These resources will outline some of the most common that fixes that you’re likely to encounter in a way that’s easy to understand.
For The More Advanced Problems
If these resources aren’t enough to solve your issue then we’re next in line to help you out. Just give us a call and one of our experienced technicians will be more than happy to assist you. Most vending machines are intricate and complicated devices so sometimes you just need to talk to someone in person. On top of that, our technicians have been repairing vending machines for years, so they’ve probably already struggled through and solved your exact problem before.
Last Resort Support
Every now and again you’ll come across something that we can’t solve over the phone. When that happens we can put you in touch with a technician in your area who can come out and service the machine manually. We’ve established a lot of connections in the industry during our years of service so we’ll be able to recommend someone who will know how to handle the more complicated jobs